Letter to Bloglines

(O.k., I promised the one before was my last one today, but you know… procrastination and all that)

For the sake of posterity, here is the email I wrote Bloglines tech support today. I would urge others to do likewise who are experiencing the same problem.

“Hi, I contacted you a few weeks back about this problem, and since then have canvassed a number of other bloggers and learned they too are experiencing this problem. There is a regular, reproducable problem with bloglines correctly updating the feed count ofr a feed but then not displaying the feed content if that feed is selected (unless one forces the ‘last x hours’ of content to be displayed.) This is a SERIOUS problem. I love bloglines. I know it is free. If it doesn’t get fixed, though, I think this would bode very ill for continued user loyalty and adoption. A *detailed* reply would be appreciated, I’ve had the ‘we’re working on it’ responses before. Maybe something in your news feed? People know about this problem. If it is a question of being with specific feeds, let us know and we can tell you which ones it happens with (because it does seem feed specific). thanks, Scott Leslie, Edtechpost (http://www.edtechpost.ca/)”